Data protection
These Privacy Policy and Terms of Use describe how we collect, use and process your data, including personal data, in connection with your access to and use of the site https://poliklinika-plus.hr.
Our services sometimes contain links to the services of other companies. These companies have their own privacy and cookie policies, so please note that the information you provide will be governed by their policies. Be sure to check their privacy policy as well, so you know how they will use your data.
We are strongly committed to safeguarding information about you and your family. Our team takes all reasonable efforts to look after your information security and privacy. At the same time, no service can be completely safe – if you have reason to think that your user account or personal data are at risk, for example, if someone was able to find out your password, contact us immediately via the email address info@poliklinika-plus. hr.
By completing our registration forms (for example through our website) or by continuing to use our services, you consent to the use of your personal information in accordance with these policies.
The manager of data processing is the company POLIKLINIKA PLUS d.o.o. , Meštrovićevo šetalište 7, 21000 Split.
DATA WE COLLECT
There are three general categories of information we collect.
1.1 Information you give us
1.1.1 Information necessary for the use of https://poliklinika-plus.hr.
We request and collect the following personal data about you, when you register as a user of https://poliklinika-plus.hr. This information is necessary for the proper implementation of the contract between you and us and enables us to fulfill our legal and statutory obligations. We do not share this information with third parties, except in exceptional cases, and only with your express consent. Without providing the above information, we may not be able to provide you with all the requested services.
Information for opening a user account – when you register as a user of https://poliklinika-plus.hr, we require certain information such as: your name, surname, e-mail address and date of birth, etc.
Identity Verification Information – to create and maintain a trusted and secure environment, we may collect information for the purpose of verifying your identity (such as images of your issued ID, passport, or driver’s license, as permitted by applicable law) or other authentication information .
1.1.2 Information you have sent us
You can also send us some additional personal data in order to establish a better user experience. This additional information is processed based on your consent.
Additional Account Information – You may choose to provide additional information as part of your account (such as gender, preferred language, city and personal description). Some of this information listed in your account settings is part of your public profile page and will be publicly visible to others.
Other data – you can provide us with other information when filling out forms, conducting a search, updating or adding information to your user account, responding to surveys, posting on forums, participating in promotions or using other features of poliklinika-plus.hr.
European Union law sets special rules for processing “special categories of personal data”, which include religious affiliation, political affiliation and whether you are interested in men or women. We allow you to publish such information, so that it can be seen by the people you choose. If you decide to add such data, we receive, process and store it. We will only use such data with your permission.
1.2 Information that we automatically collect when you use poliklinika-plus.hr.
When you use poliklinika-plus.hr, we automatically collect some information, including personal data, about the services you use and the way you use them. This information is necessary for the proper execution of the contract between you and us, in order to act in accordance with our legal and legal obligations and bearing in mind our legitimate interest in providing and improving the services of poliklinika-plus.hr.
Information about how you use poliklinika-plus.hr – we collect information about your interactions with poliklinika-plus.hr, such as the pages or content you view, print searches and other actions on poliklinika-plus.hr.
Data log and device data – we automatically collect log data and device data when you access and use poliklinika-plus.hr, even if you have not created a user account or are not logged in. This data includes, among other things, details about how you used poliklinika-plus.hr (including if you clicked on links to third-party applications), IP address, dates and times of access, hardware and software data, device information, information about device events, unique identifiers and cookie data.
1.3 Information we collect from third parties
https://poliklinika-plus.hr may collect information, including personal data, that others provide about you when they use https://poliklinika-plus.hr or obtain information from other sources and combine it with information we collect through https://poliklinika-plus.hr. We do not control, monitor or are responsible for the way third parties providing your information process that information, and any request for information about the disclosure of your personal information should be directed to the third parties.
Third Party Services – If you link to, connect to, or log in to through a third party service (eg, Google, Facebook), the third party may send us information such as registration and profile information from that service. This information varies and is controlled by a third party or authorized by you through your privacy settings in that service.
Other Sources – To the extent permitted by applicable laws, we may receive additional information about you, such as demographic or fraud detection information, from third-party service providers and/or partners and combine it with our information about you. We may receive information about your experiences and interactions with our partner ad networks.
HOW WE USE THE INFORMATION WE COLLECT
We use, store and process information, including personal data, for the purposes of understanding, improving and developing poliklinika-plus.hr, measuring and improving advertising and marketing, creating and maintaining a reliable and safer environment, and for the purpose of fulfilling our legal and statutory obligations.
2.1 Provision of services, improvement and development of poliklinika-plus.hr
We enable you to access and use https://poliklinika-plus.hr.
We enable you to communicate with other users.
We operate, protect, improve and optimize https://poliklinika-plus.hr and your user experience, for example by performing analyzes and conducting research.
We provide you with customer support.
We send you service or customer support messages, updates, security alerts and account notifications.
In order to be able to provide quality service, protect, improve and optimize https://poliklinika-plus.hr and to personalize and customize your user experience (such as suggestions for input or ranking of search results), we may perform profiling based on your interactions from https://poliklinika-plus.hr, search and purchase history, information about your profile and settings, and other content that you sent to https://poliklinika-plus.hr.
We process this information with regard to our legitimate interest in the functioning and improvement of https://poliklinika-plus.hr and the experience of our users, as well as when it is necessary for the proper implementation of the contract with you.
2.2 Creating and maintaining a reliable and safer environment
Detection and prevention of fraud, spam, abuse, security incidents and other harmful activities;
We conduct security investigations and risk assessments;
We verify data or identification data;
We comply with our legal obligations;
We enforce our Terms of Use and other policies;
In connection with the above-mentioned activities, we may perform profiling based on your interactions with https://poliklinika-plus.hr, your user account information and other content that you submit to https://poliklinika-plus.hr and on the basis of information obtained from third parties. In limited cases, automated processes may limit or suspend access to https://poliklinika-plus.hr, if such processes detect a user or activities that we believe pose a security or other risk to https://poliklinika-plus.hr, other users. or third parties.
We process this information with regard to our legitimate interest in protecting https://poliklinika-plus.hr, in order to measure the adequate implementation of our obligations towards you and in accordance with applicable laws.
2.3 Providing, customizing, measuring and improving advertising and marketing
We send you promotional messages, ads and other information that may be of interest to you based on your preferences (including information about the latest news, https://poliklinika-plus.hr or partner campaigns and services) and social media ads, via social media platforms network, such as Facebook or Google, or through our advertising partners;
We tailor, measure and improve our advertising;
We administer referral programs, rewards, surveys, sweepstakes, contests or other promotional activities or events sponsored or managed by https://poliklinika-plus.hr, its partners or third parties.
We perform profiling of your characteristics and preferences (based on the information you have provided us, your interaction with https://poliklinika-plus.hr, information obtained from third parties and your search history, to send you messages, advertisements and other relevant information that we think that they may be of interest to you;
We process the collected data for the purposes stated in this section, with regard to our legitimate interest in carrying out marketing activities, in order to offer you products or services that may be part of your interests.
2.4 Contacting
We may use your information to contact you about various things, such as:
- notifications about changes to the https://poliklinika-plus.hr rules and Terms of Use;
- verifying about the services or activities you have signed up for;
- respond to you when you contact us or respond to your comment or complaint;
- sending notifications to your device if you have selected them in your settings.
We will only contact you when necessary or when you give us your permission.
SHARING AND DISCLOSURE
We will never sell your personal information. We share them with others in the following ways:
3.1 With your consent
Where you have given consent, we share your information, including personal information, as described at the time of consent, such as when you authorize a third-party application or website to access your User Account or when you participate in promotional activities carried out by partners https: //poliklinika-plus.hr or third parties.
3.3 Compliance with the law, responding to legal requests, preventing damage and protecting our rights
The website https://poliklinika-plus.hr may disclose your data, including personal data, to courts, police authorities or government bodies or authorized third parties, if and to the extent that we are legally obliged or legally permitted to do so, or if such disclosure is reasonably necessary for: complying with our legal obligations, legal proceedings and responding to claims directed against https://poliklinika-plus.hr, responding to verified requests, related to criminal investigations or alleged or suspected illegal activity or any other activity that may expose us or our users to liability for damage, the implementation and management of our Terms of Use or other agreements with users, or the protection of the rights, property or personal safety of https://poliklinika-plus.hr, its employees, users or members of the public.
Where appropriate, we may notify users of such legal requirements unless: such notification is prohibited by itself, by court order or applicable law, or we believe that notification would be futile, ineffective, create a risk of injury or bodily harm to an individual, or group, or created or increased the risk of fraud according to https://poliklinika-plus.hr ads or our users. In cases where we comply with legal requirements, without prior notice for those reasons, we will attempt to notify that user of the request, after it has been fulfilled and when we determine, in good faith, that we are no longer prevented from doing so.
3.4 Service providers
The website https://poliklinika-plus.hr uses various service providers and third-party technologies (e.g. Google, Facebook, etc.) for marketing purposes that help us provide services related to https://poliklinika-plus.hr. Some companies that provide services to us are located outside the European Union. We only allow this if we are satisfied with their level of data protection security. When you provide us with your information, please be aware that it may be transferred, stored or processed in a location outside the EEA.
We do not sell your data to anyone and we will never do so.
We provide aggregate statistical data and insights that help people and companies understand how people react to their posts, offers, pages and other content on https://poliklinika-plus.hr and beyond.
3.4.1 Advertisers
We provide advertisers with reports on the types of people who see their ads and the performance of their ads, but we do not share personally identifiable information (information such as your name or email address, which itself can be used to contact or identify you) except if you give us permission. For example, we provide general demographic information and information that interests advertisers (for example, that an ad was seen by a person living in Split) to help them better understand their audience. We also confirm which ads on https://poliklinika-plus.hr led to a purchase or activity related to the advertiser.
3.4.2 Partners for measurements
We share information about you with companies that aggregate it to provide analytical and measurement reports to us and our partners.
3.4.3 Sellers and service providers
We provide data and content to vendors and service providers who support our business, such as providing technical infrastructure services, analyzing how our products are used, providing customer support, enabling payments, or conducting surveys.
3.4.4 Law enforcement authorities or legal requests
When necessary to comply with legal requirements, we share your information with law enforcement authorities or based on legal requirements.
3.5 Social networks
Where permitted by applicable law, we may use certain limited personal information about you to share with social or other networking platforms, such as Meta Platforms, other social and business networks, or search engines (Google), to generate leads, attract traffic to our website or another way of promoting our services or https://poliklinika-plus.hr in general. These processing activities are based on our legitimate interest to carry out marketing activities, in order to offer you products or services that may be of interest to you.
The https://poliklinika-plus.hr website does not control or monitor social media platforms with which we may share your personal data. Therefore, any questions about how your social media platform service provider processes your personal data should be directed to that service provider.
3.6 Business Transfers
If https://poliklinika-plus.hr commits or is involved in any merger, acquisition, acquisition, reorganization, asset sale or bankruptcy proceeding, then we may sell, transfer or share some or all of our assets, including your data that are related to such a transaction or an attempt at such a transaction (eg due diligence). We will notify you of this before transferring your personal information and before your personal information becomes subject to a different privacy policy.
3.7 Aggregate data
We may also share aggregated/pooled information (information about our users that we combine so that it no longer identifies or references individual users) and other anonymous information for regulatory compliance, market analysis, demographic profiling, marketing and advertising, and other business purposes.
OTHER IMPORTANT INFORMATION
4.1 Analysis of your communication
We may review, scan or analyze your communications on https://poliklinika-plus.hr or on https://poliklinika-plus.hr pages on social networks, for fraud prevention, risk assessment, regulatory compliance, research, product development and user support. For example, as part of our preventive efforts, we scan and analyze messages to protect contact information and references to other websites. In some cases, we may scan, review or analyze messages in order to correct, improve and expand our product offering. We use automated methods where reasonably possible. However, sometimes we will need to manually review some communications, such as in fraud and customer support cases, or to evaluate and improve the functionality of automated tools. We will not review, scan, or analyze your communications in order to send you third-party marketing messages, and we will not sell reviews or analyzes of those communications.
These activities are conducted based on our legitimate interest to ensure compliance with applicable laws and our Terms, prevent fraud, promote security, and improve and ensure the proper performance of our Services.
5.1 Management of your data
You can access and update some information through your account settings. If you have decided to connect to https://poliklinika-plus.hr through a third-party application, such as Facebook or Google, you can change your settings and remove permission for the application by changing your account settings. You are responsible for keeping your personal information up to date.
5.2 Correction of incorrect or incomplete data
You have the right to request that we correct incorrect or incomplete personal data about you (which you cannot update in your user account).
5.3 Retention and deletion of data
We generally retain your personal data for as long as is necessary to perform the contract between you and us and to comply with our legal obligations.
6.4 Submission of complaints
You have the right to submit a complaint about the data processing operations of https://poliklinika-plus.hr to the authorities responsible for data protection – the Personal Data Protection Agency.
SECURITY
We continuously implement and update administrative, technical and physical security measures to protect your information from unauthorized access, loss, destruction or alteration. If you know or have reason to believe that your account information has been lost, stolen, misused or otherwise compromised or, in the event of any actual breach or suspected unauthorized use of your account, please contact us immediately.
CHANGES TO THESE RULES
The website https://poliklinika-plus.hr reserves the right to change these Privacy Policy, at any time, in accordance with this provision. If we change these Rules, we will publish the amended Rules on privacy protection on the website https://poliklinika-plus.hr and update the date of the last change. If you do not agree with the amended Privacy Policy, you can cancel your account. If you do not cancel your account before the effective date of the revised Privacy Policy, your further access to and use of https://poliklinika-plus.hr will be subject to the revised Privacy Policy.
CONTACT US
If you have any questions or complaints about this Privacy Policy or our practices for processing your data, you can send us an email or contact us at:
Polyclinic Plus d.o.o.
Meštrovićevo šetalište 7, 21000 Split
e-mail: info@poliklinika-plus.hr
COOKIE POLICY
What are cookies and tracking technologies?
Cookies are small packets of data that are used to store and receive anonymous identifiers and other data about computers, phones and other devices. Other technologies, including data we store in the web browser or on the device, device-related identifiers and other software, are used for similar purposes. In these rules, we call all these technologies “cookies”.
Cookies help us provide, protect, and improve our products, for example by personalizing content, customizing and measuring ads, and enabling a safer environment. Although the cookies we use may change from time to time in accordance with improvements and updates, we use them for the following purposes:
– to remember information about you, so you don’t have to give it to us again
-so you can stay logged in, even on different devices
-to help us understand how people use our services and how we can improve them
-to protect your user account and data.
There are different types of cookies:
2.1 First-party cookies
These cookies are set by the website you are visiting. And only that website can read them.
2.2 Third Party Cookies
These cookies are set by someone other than the owner of the website you are visiting. The poliklinika-plus.hr site may contain content from other sites that may set their own cookies. Also, if you share a link to a post from the poliklinika-plus.hr page, the service where you share it (for example, Facebook) may set a cookie in your browser. We have no control over third-party cookies – you can turn them off, but not through us.
2.3 Session Cookies
These cookies last only as long as your online session and disappear from your computer or device when you close your browser.
2.4 Persistent cookies
These cookies remain on your computer or device even after you close your browser, and they last as long as specified in the cookie. We use persistent cookies when we need to know who you are for longer than one browsing session. For example, we use them to remember your settings the next time you visit us.
2.5 Necessary cookies
These cookies allow you to use different parts of the poliklinika-plus.hr website. Without them, we cannot provide you with the services you requested. Some examples of how we use these cookies are: when you log in to poliklinika-plus.hr, to remember things you have already done, for example – the text you entered in the registration form, so it will still be there when you return to page. It also helps us remember security settings that affect access to certain content.
2.6 Functional cookies
They help us to customize poliklinika-plus.hr, remembering your preferences and settings. For example, to remember your favorite content, not to show you the same messages that apply only to new visitors, or to remember some other settings.
2.7 Performance Cookies
This helps us understand how visitors use poliklinika-plus.hr, so that we can improve. They help us try out different ideas. Sometimes we engage other companies to analyze how visitors use poliklinika-plus.hr. These companies may set their own performance cookies. Some examples of how we use these cookies are: collecting data about the most frequent visitors of poliklinika-plus.hr, so that we can improve our online services or to make sure that the website functions correctly and to fix any possible errors, to improve the look and feel poliklinika-plus.hr.
2.8 Cookies for advertising
These are cookies that we use so that, when you visit poliklinika-plus.hr, we can show you specially targeted ads, depending on your preferences. We also use advertising networks that may track your browsing across different websites.
How long do cookies last?
Some are deleted when you close your browser on your website or app. Others stay longer, sometimes forever, and are saved to your device so they’re there when you come back.
How can I control my cookies and tracking?
When you first visit us, we will inform you about our cookies.
Your browser or device may contain settings that allow you to choose whether cookies are stored in your browser and the ability to delete cookies. For more information about these controls, please visit your browser or device owner’s website. Please note that if you disable the use of cookies in your browser, it may mean that you cannot access some services of poliklinika-plus.hr or that some part of the site will not work properly for you.
There are also third-party tools that you can use to block cookies.
How will I find out about changes to these rules?
We sometimes update our policies regarding the use of cookies and the protection of personal data. If we make important changes, for example to how we use your personal data, we will inform you on the website of Poliklinika Plus d.o.o.
How can I contact Poliklinika Plus d.o.o.? M
by mail: Headquarters: POLIKLINIKA PLUS d.o.o. , Meštrovićevo šetalište 7, 21000 Split
Business unit: Ulica kralja Tomislava 24, Križevci 48260
e-mail: info@poliklinika-plus.hr